Exchanges, refunds & cancellations

At Radha Signature, every saree is carefully inspected before dispatch. We take utmost care in packing every order. If you experience an issue with your order, please contact our customer-support team within 48 hours of delivery.

Exchange Eligibility

Exchange requests must be raised within 48 hours of delivery.

• The wrong saree has been delivered.
• The saree received has a genuine manufacturing defect.
• The saree has been damaged before or during delivery.

The saree must be unused, unworn, unwashed and in its original condition, along with the original tags, blouse piece, packaging and invoice, wherever applicable. All exchange requests are subject to inspection and approval by Radha Signature. Exchange will not be provided for change of mind, personal preference, colour preference, design preference or minor variations in colour arising from photography, lighting or screen settings.

Refund Eligibility

Refunds will generally be considered only when:

• The wrong product has been delivered and a replacement is unavailable; or
• The product is confirmed to have a genuine defect/damage and a suitable replacement cannot be provided.

Refunds will not be provided for change of mind, personal preference, colour expectations or other reasons unrelated to damage, defect or incorrect delivery.

Mandatory Unboxing Video

For any claim relating to damage, defect or an incorrect product, a clear and continuous unboxing video is mandatory.

• Begin before opening the shipping package.
• Clearly show the shipping label and sealed package.
• Show the complete opening process without cuts or editing.
• Clearly show the saree and the issue being reported.

Claims without adequate proof may not be eligible for exchange or refund.

How to Raise a Request

• Order number
• Customer name
• Registered mobile number
• Reason for the request
• Clear photographs
• Complete unboxing video Please do not send the product back without receiving confirmation from Radha Signature.

Important Note Regarding Sarees

Minor variations in colour may occur due to photography, lighting and individual screen settings. Slight variations or irregularities that are characteristic of handwoven, handcrafted or traditional textiles may occur and will not ordinarily be considered defects. Radha Signature reserves the right to reject a request where the product does not satisfy the conditions above or where the required evidence is incomplete.

Orders placed through the Radha Signature website are processed promptly. Customers may request cancellation before the order is processed or dispatched. Once an order has been dispatched, cancellation requests will generally not be accepted. Cancellation requests can be made by contacting Radha Signature through the official customer-support contact details provided on the website. Available payment methods are shown at checkout. Online payments are processed through Razorpay. For an approved cancellation of a paid order, customer support will arrange the applicable refund. Once the order has been dispatched, the customer cannot cancel the order. Radha Signature may cancel an order in circumstances such as:

• Product being unavailable
• Pricing or inventory errors
• Suspected fraudulent transactions
• Technical errors
• Other legitimate operational reasons For any approved refund, please contact customer support.